WHERE ARE WE LOCATED?
We are located in Brooklyn, New York! We only service as an online store.
HOW LONG DOES IT TAKE FOR AN ORDER TO BE SHIPPED?
Please note that ALL items that are listed within our PRETTYYBAR shop area are ready to ship items unless description say otherwise. These items are shipped weekly, every Saturday or Monday. Here's the link for the items that are on hand: PRETTYBAR
Please allow 10-15 business days to complete ALL orders that was placed from our LUXURY Collection and BYOBundles Wig Creation.
Due to high volume of orders , orders are completed in the way they are received. Processing time may vary due to high volume of orders. We ask that you have patience during ALL sales.
HOW MUCH HAIR DO I NEED FOR A CUSTOM BYOBUNDLES UNIT?
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The longer the hair the more bundles you need for fullness. The shorter the hair the less bundles you need for fullness.
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(8-16inches) 2 bundles - 180%
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(18-24inches) 3 bundles - 200%
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(26-30inches) 4 bundles - 250%
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(32-36inches) 5 bundles -250%
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(38-40inches) 6 bundles -250%
CAN I EXPEDITE MY SERVICE?
Yes. Expedite services is based on availability. Please text 516-939-4885 or email INFO@Prettyystylez.com in regards to this service. Please keep in mind that this service is an additional fee of $150.
HOW DO I MEASURE MY HEAD?
Use a measuring tape around your head (circumference)
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21" Small
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22" Medium
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23" Large
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24" XL
WHAT TYPE OF HAIR IS USED FOR THE LUXURY PRE-MADE UNITS?
Our hair is 100% Virgin hair that can be bleached and colored.
FYI: Once hair has been processed the hair is no longer virgin. Please make sure you wash your hair as needed if excessive products are used. Moisturize and condition hair regularly to avoid damage, dryness, or weak hair.
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We recommend these listed products/brands when maintaining your wig at home.
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EBIN Lace Tinted Spray to match your complextion
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Concealer to match your complextion
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Creame of Nature Shampoo, Conditioner & Hair Spray
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Wax/ Sleek Stick- We offer this product in our shop PRETTYYBAR
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Melting Spray- We offer this product in our shop PRETTYYBAR
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Wig Head to store and style your wig on
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Wig Cap to protect your hair when wearing a wig
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DO take care of your wig by storing it on a wig head at night
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DO wash and deep condition with sulfate free products
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DO try to own more than one wig to prevent wear and tear
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DO use ceramic plated heat tools to curl and straighten your hair
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DO use youtube as a guide if you want to get a visual of how to style your wig
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DON'T wear the same wig 24/7
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DON'T use excessive heat
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DON'T wash too often
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DON'T shower or sleep in your wig
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DON'T use heat to dry your wig
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Your wig is a major investment that should be cared for properly!
WHAT PRODUCTS SHOULD I PURCHASE TO MAINTAIN MY WIG?
WHAT DO'S AND DON'TS DO YOU RECOMMEND FOR WIG CARE?
HOW CAN I GET A PAYMENT PLAN?
Please read our POLICY regarding payment plan options.
REFUNDS?
All Unit/Digital sales are FINAL and NON-REFUNDABLE. If by any means a refund is given please note there will not be a refund for the cost of hair (bundles, closure) used to construct the unit, shipping or other small fees. You will only be refund for customization and styling of unit.
WHAT COLOR IS THE LACE?
Light Brown/ Transparent Lace.
DO YOU OFFER WIG MAINTENANCE SERVICE?
Yes, we offer this service for ALL wigs, even if the wig was not purchased from us! This service varies includes washing, tightening tracks & restyling!
We also offer closure replacement, however you must provide your own closure the same size as your previous closure.
Please allow 5 Business days to complete wig maintenance service, if ordered at regular price of $150.
Please allow 10-15 business days to complete wig maintenance orders if ordered at a discount/ sale price.
Due to high volume of orders , orders are completed in the way they are received. Processing time may vary due to high volume of orders. We ask that you have patience during ALL sales.
DO I RECEIVE A TRACKING NUMBER?
Yes! All completed units/ orders will be shipped on Saturday or Monday. A tracking number will be provided. Please read our policy for further shipping information.
WHAT PAYMENT METHODS DO WE ACCEPT?
PayPal, Sezzle, and Manual Payment Plans.
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***Please note that our FAQ answers can changed due to COVID-19***